Cancellation Policy

This Cancellation Policy explains how to cancel or reschedule a TestEase booking and what charges may apply.

1. How to cancel

You can cancel a booking by contacting us via phone, WhatsApp, or email using the details on our Contact page. Please include your booking ID so we can process the request quickly.

2. Timing and charges

• More than 4 hours before the scheduled slot: No visit charge applies. Any amount paid is refundable as per our Refund Policy.
• Within 4 hours of the scheduled slot: A visit charge may apply if a collection staff member has already been dispatched or is en route.
• After dispatch: A visit charge applies. Any remaining balance is refundable as per our Refund Policy.

3. Rescheduling

You can reschedule a booking at no additional charge, provided you inform us before the collection staff member has been dispatched. If a staff member is already en route, a new visit charge may apply for the rescheduled visit.

4. Cancellation by TestEase

In rare cases, we may need to cancel a booking — for example, due to staff unavailability or operational issues. In such cases, no visit charge applies and any amount paid is fully refundable.

5. Multiple-visit bookings

Some bookings require more than one collection visit (for example, fasting and post-meal blood sugar tests). Each scheduled visit is treated separately for cancellation purposes. Cancelling one visit in a multi-visit booking does not automatically cancel the others.

6. Refunds

Refunds for cancelled bookings follow our Refund Policy, which explains eligible amounts and processing timelines.